Product, Ordering & Technical Support FAQs
1. How do I choose the right sensor for my application?
You can provide us with your application details, such as the target object, sensing distance, installation space, material, operating environment, power supply, and output type. Our technical team can recommend a suitable sensor or solution based on your requirements.
2. Can Defuro customize sensors for specific applications?
Yes. We provide customized sensor solutions based on application requirements, including sensor dimensions, housing design, materials, sensing parameters, cables, connectors, and other specifications.
3. Can you make sensors according to our drawings or specifications?
Yes. We can evaluate your drawings, technical specifications, samples, or existing sensor models and develop or modify products according to your requirements.
4. Do you provide samples before bulk orders?
Yes. Samples can be provided for testing and evaluation before a bulk order. Please contact us with your required model or application details.
5. What is the MOQ for your products?
MOQ depends on the product model and customization requirements. For standard products, flexible quantities may be available. Please contact us for specific MOQ information.
6. What is the typical lead time?
Lead time depends on the product model, order quantity, and whether customization is required. Standard products generally have shorter lead times, while customized products require additional development time.
7. Can I order products with my own brand or logo?
Yes. OEM and ODM services are available. We can support customized branding, labeling, packaging, and selected product specifications based on your requirements.
8. What certifications are available for Defuro products?
Available certifications and compliance options depend on the specific product. Please contact us to confirm the certifications required for your market or application.
9. How do you ensure product quality?
Our products are manufactured under a controlled quality management system and undergo inspection and testing during production. Product testing can include electrical performance, sensing performance, environmental resistance, and other relevant tests depending on the product.
10. Can you provide technical support for sensor selection and installation?
Yes. Our technical team can assist with sensor selection, wiring, installation, parameter configuration, and troubleshooting.
11. Can Defuro develop a sensor based on an existing product?
Yes. If you have an existing sensor that needs to be replaced, improved, or customized, you can provide us with its model, specifications, drawings, or samples. We can evaluate the requirements and propose a suitable solution.
12. Do you support small trial orders?
For many standard products, trial orders can be discussed before regular purchasing. The specific quantity and terms depend on the product and application.